Refund policy
Refund & Return Policy
At Urban Watch, we stand behind the quality of our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
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Returns must be requested within 14 days of receiving your order.
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Items must be unused, unworn, and in original condition, with all original packaging, tags, protective films, boxes, and accessories included.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items are not eligible for return or refund:
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Items marked as final sale
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Clearance or discounted items
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Customized or engraved products
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Items showing signs of wear, use, resizing, or damage
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Products returned with missing packaging or accessories
Return Process
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Please contact us at support@trailtoolkit.com before returning any item.
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Include your order number and the reason for the return in your message.
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Once your return request is approved, we will provide detailed return instructions.
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Returns sent without prior authorization may not be accepted.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable and insured shipping method, as Urban Watch is not responsible for lost or damaged return shipments.
Refunds
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Once your return is received and inspected, we will notify you of the approval status.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Original shipping fees are non-refundable unless otherwise stated.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact support@trailtoolkit.com within 48 hours of delivery and provide clear photos or videos. We will arrange a replacement or refund at no additional cost.
Late or Missing Refunds
If you have not received your refund after processing:
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Please check with your bank or payment provider.
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Processing times may vary depending on your payment method.
Contact Information
If you have any questions regarding this Refund & Return Policy, please contact us at:
📧 support@trailtoolkit.com